Privacy Policy | Kestrel Morton

Kestrel Morton and The Ragged Storytelling Collective

Purpose of this policy

We are committed to complying with our legal obligations in respect of data protection and privacy.

We process personal data relating to our audience, funders and all those who are interested in the work we do. We also process data relating to all the people who work with us including creatives, producers, venues, technicians etc.

Kestrel Morton is an independent artist who also creates work as an ensemble with The Ragged Storytelling Collective. In the policy we will use the references 'we', 'us' or 'our' in this Privacy Statement. We are funded through grants from Arts Council Wales and sometimes along with other funding bodies, trusts and foundations.

If you have any queries in relation to the use of your personal information please email the Raggedstorytellingcollective@gmail.com

What personal data do we collect from you?

Personal data is any information relating to an identifiable living individual. For audiences and people who may work with us, we only collect the personal data we need to be able to provide you with information about our performances, events and work opportunities you have asked us tell you about.

Personal/contact information: this can include your name, contact address, email addresses, telephone numbers.
Payment information: your bank details for billing or payment purposes.
Digital information: IP addresses, and details of your interaction with our website and social media, should you engage with us through these channels.
Correspondence: information relevant to your specific enquiries.
Other: any other information you choose to provide to us e.g. for audiences, the type of artforms you are interested in attending. For artists, technicians, administrators, marketing specialists etc - your profession.

When do we collect personal data?

We will collect information about you when you enter into a contract with us, make enquiries about work and performances, visit our website, sign up to our newsletter, and engage with us on social media.

Information from third parties

We occasionally receive information about you from other sources. For example, as we are a touring artist/company we may receive your personal information when you book tickets through venues where we are performing. We will always contact you to let you know if we have been given your information from a third party to verifiy that you are consenting to hear from us, and we will always tell you how to access this policy so you know how we will use your data.

Sensitive Personal Information

Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our subscribers unless there is a clear reason for doing so. (As an example, we may collect health information about participants in a workshop or information about special interests to disseminate targeted communications).

What is our lawful basis for processing your data?

We may only process personal data where we have a lawful basis to do so.

We may collect and process your personal data when:

it is necessary for the performance of contracts with you;

(for example when you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract, we need to process and store your data. For example, we may need to contact you by email or telephone in the case of problems with your purchase or payment.)

it is necessary for the purposes of our legitimate interests as a business. In these cases we will do so in a way which might reasonably be expected from our relationship with you, and which does not impact materially on your fundamental rights, freedom and interests. We will not process your personal data on this basis if we believe your rights override ours. Instead, we may seek your specific consent, and/or another legal basis.
it is necessary for compliance with legal obligations;
we have your consent to do so, for example in relation to marketing by electronic means.

Please see below for more detailed information about how we will use your data and on what basis.

If you have any concerns about our data processing, please contact us at insert Raggedstorytellingcollective@gmail.com Please also see Your rights, below.

How will we use your personal data?

We may process the information we collect about you:

to perform any contract we have agreed with you, or to respond to any enquiries you make in this connection before we enter into a contract. The lawful basis for this processing is performance of a contract with you or because you have asked us to take specific steps before entering into a contract in respect of these activities and services;
to respond to any other enquiries or complaints. We need the information you supply to enable us to respond.
to protect our business from fraud and other illegal activities. This processing is necessary for our legitimate interests by ensuring the proper management of our business and financial risks.
to provide you with information by post (or by email, with your consent) about other performances, broadcasts, events or workshops similar in nature to those you currently attend or have previously asked about. Information we may process for this purpose includes your name, address, telephone number and email address. This processing is necessary for marketing our performances, which is a legitimate business interest.
We will only send marketing information to you by email if we have your consent. You have the right to withdraw your consent at any time. Please email us at Raggedstorytellingcollective@gmail.com You can also opt out of marketing information by clicking the unsubscribe link in e mails we send via Mailchimp.
to send you communications required by law or which are necessary to inform you about changes to the way we interact with you, for example, updates to this Privacy Statement, and any information legally required which relates to any contracts between us. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. This processing is necessary for us to comply with our legal obligations.
to administer our website, and send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. This processing is necessary for development of our services, which is a legitimate interest of our business. We have a legitimate interest to do so as this helps make our performances, events and workshops more relevant to you. You are free to opt out of receiving these requests from us at any time by contacting us.

We may analyse anonymous data we hold about you to:

ensure that the content and timing of communications that we send you are as relevant to you as possible

improve our website, to analyse how our customers use it and its content
find out more about our audiences and what they think about our productions.
We may use profiling techniques or third party wealth screening and Audience Agency to provide us with information about you that will help us to communicate in a relevant way with you.

Who do we share your data with?

In some circumstances we may need to share your data with the following:

Our accountants/auditors
Accounting software company

We may also share your data with third parties, such as our IT consultants/cloud-based back-up service/email marketing company such as Mailchimp to support the efficient running of our business.

If this is necessary, we will provide only the information they need to perform the services we require. They will only use the data for the purposes we specify. We require third parties to maintain appropriate security to protect information from unauthorised access or processing.

In some circumstances, we may need to share your personal data with other third parties (including legal or other advisers, regulatory authorities, courts and government agencies) to enable us to enforce our legal rights, or where such disclosure may be permitted or required by law.

Unless we tell you otherwise, and save for data contained within our email marketing provider Mailchimp (which is based in Georgia, USA and is compliant with the EU-US Privacy Shield Framework), your data will not be processed outside the EEA.

We will never sell your data.

How long do we keep your data?

If you sign up to our e mail marketing list, we will keep your personal data for up to 5 years and will contact you to ask if you want to update your preferences. You can also opt out of this list at any time.

If you work for us a freelance creative, technician, administrator or in any other capacity, we will keep your details on file so that we can contact you easily should relevant work opportunities come up which may interest you. In other circumstances, we will only keep personal data for as long as we reasonably need to keep the information for lawful business purposes or to comply with a statutory or other legal requirement.

Data security

We will take appropriate technical and organisational measures to protect personal data we transmit, store or otherwise process against accidental or unlawful destruction, loss, alteration or unauthorised disclosure or access. Our computers and mobile devices are password protected and online security software to protect documents with personal information.

Your rights

You may exercise your rights by e mailing Raggedstorytellingcollective@gmail.com. We aim to handle any requests within a reasonable period and, in any event, within one calendar month of the original request.

Right to information and access

You have the right to be informed about what personal data we collect about you, why, on what lawful basis and what your rights are. This Privacy Statement is the key document we use to inform you about this.

You also have a right to request access to the information that we hold about you, and to receive a copy of this information, along with other information which is generally contained in this Privacy

Right to rectification

You have the right to request that inaccurate personal data be rectified, or completed if it is incomplete.

Right to erasure and restriction

You have the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances. When responding to such requests, we will tell you how such restrictions or deletions may affect our ability to fulfil our contracts with you or otherwise affect your interests.

Right to object

You have the right to object to our using your information for direct marketing. You can also ask us to stop using your information, where we are processing it on the basis of our legitimate interest. We will do so unless we believe we have a legitimate overriding justification to continue processing your personal data.

Right to withdraw consent

If you have given us any specific consent to use your personal data, you have the right to withdraw it any time. If you wish to tell us that you are withdrawing your consent, please email us Raggedstorytellingcollective@gmail.com

Complaints

If you are unhappy with the way we process your personal data, please contact us using the information provided below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioners’ Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; Tel: 0303 123 1113 or 01625 545 745

https://ico.org.uk/global/contact-us/

Contact

If you have any questions about this policy, or you wish to exercise any of your rights, please email us at Raggedstorytellingcollective@gmail.com

Updates to this statement

We may change thus privacy statement from time to time. We will post updates to this privacy statement on our website, and where appropriate, we may notify you by post or email

Please check on our website to stay up to date.

Website and Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).

Social Media Policy & Usage

While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

You can find further information about some social media privacy and usage policies in the resources section below.

Resources & Further Information